Service Manual Info

  Une communauté de partage de manuel de service en ligne.







HP LaserJet Pro 300 M351 400 M451

Tags : LaserJetPro300400colorM351M451 
HP LaserJet Pro 300 M351 400 M451 Manuel de service

TéléchargerObtenez le fichier PDF

Description

HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color M451 Printers Service Manual
Part number: CE955-90964
Edition 1, 1/2012
1 Removal and replacement .................................................................................................................... 1
Removal and replacement strategy ............................................................................................. 2
Introduction .............................................................................................................. 2
Removal and replacement strategy .............................................................................. 2
Electrostatic discharge ............................................................................................... 3
Required tools ........................................................................................................... 4
Types of screws ........................................................................................................ 5
Service approach ..................................................................................................................... 6
Before performing service .......................................................................................... 6
After performing service ............................................................................................. 6
Post-service test ......................................................................................................... 6
Print-quality test .......................................................................................... 6
Parts removal order ................................................................................................... 7
Removal and replacement procedures ........................................................................................ 8
Tray 2 cassette ......................................................................................................... 8
Rollers and pads ....................................................................................................... 9
Replace the transfer roller ............................................................................ 9
Replace the pickup roller ........................................................................... 10
Repalce the separation roller ..................................................................... 12
Reinstall the separation roller ...................................................... 14
Replace the pickup roller and separation pad (Tray 1) .................................. 15
Main assemblies ..................................................................................................... 18
Print-cartridge drawer ............................................................................... 18
DIMM cover ............................................................................................ 20
Right cover .............................................................................................. 21
Reinstall the right cover .............................................................. 23
Rear-upper cover (duplex product) .............................................................. 24
Rear-door stopper and link caps (simplex product) ........................................ 25
Rear door (simplex product) ....................................................................... 26
Rear door (duplex product) ........................................................................ 28
Rear cover and feed guide (simplex product) ............................................... 30
Remove the rear cover and feed guide (simplex product) ................ 30
Rear-lower cover and rear-door links (duplex product) ................................... 34
Remove the rear-lower cover and rear-door links (duplex product) ... 34
Rear-door rib assembly (duplex product) ..................................................... 38
Remove the rear-door rib assembly (duplex product) ...................... 38
Link guide ............................................................................................... 40
Upper-cover assembly ............................................................................... 41
Reinstall the upper cover ............................................................ 43
Left cover ................................................................................................ 44
Remove the left cover ................................................................. 44
Reinstall the left cover ................................................................ 46
Right-front cover and power button ............................................................. 47
Remove the right-front cover and power button .............................. 47
Paper-feed guide assembly ........................................................................ 48
Control-panel assembly ............................................................................. 50
Remove the control-panel assembly .............................................. 50
Right panel .............................................................................................. 52
Remove the right panel .............................................................. 52
Front-door assembly ................................................................................. 57
Remove the front-door assembly .................................................. 57
Reinstall the front-door assembly .................................................. 62
Intermediate transfer belt (ITB) .................................................................... 64
Reinstall the ITB ......................................................................... 67
Drum motor (M1) and developer motor (M2) ............................................... 68
Reinstall the drum motor (M1) and developer motor (M2) ............... 71
Intermediate PCA ..................................................................................... 72
Remove the intermediate PCA ..................................................... 72
Formatter PCA ......................................................................................... 74
Special considerations ............................................................... 74
Remove the formatter PCA .......................................................... 74
DC controller PCA .................................................................................... 76
Special considerations ............................................................... 76
Remove the DC controller PCA .................................................... 76
Fuser motor assembly ............................................................................... 78
Remove the fuser motor assembly ................................................ 78
Reinstall the fuser motor assembly ................................................ 80
High-voltage power-supply PCA ................................................................. 81
Remove the high-voltage power-supply PCA .................................. 81
Color-misregistration sensor assembly PCA .................................................. 84
Remove the color-misregistration sensor assembly PCA ................... 84
Reinstall the color-misregistration sensor assembly ......................... 86
Fan ........................................................................................................ 88
Duplex reverse-drive assembly ................................................................... 89
Remove the duplex reverse-drive assembly .................................... 89
Fuser ...................................................................................................... 92
Remove the fuser ....................................................................... 92
Reinstall the fuser ...................................................................... 97
Paper-delivery assembly ............................................................................ 98
Remove the paper-delivery assembly ............................................ 98
2 Solve problems ............................................................................................................................... 101
Solve problems checklist ....................................................................................................... 102
Menu map .......................................................................................................................... 102
Troubleshooting process ........................................................................................................ 103
Pretroubleshooting checklist .................................................................................... 103
Power-on checks ................................................................................................... 105
Tools for troubleshooting ....................................................................................................... 106
Engine diagnostics ................................................................................................ 106
Diagrams ............................................................................................................. 106
Plug/jack locations ................................................................................. 106
Location of connectors ............................................................................ 107
DC controller PCA ................................................................... 107
Location of major components ................................................................. 108
Major components .................................................................. 108
Solenoids, clutches, and sensors ............................................... 109
Rollers .................................................................................... 111
Motors and fans ...................................................................... 112
PCAs ..................................................................................... 113
General timing charts ............................................................................. 114
General circuit diagram .......................................................................... 115
CPU/ASIC diagrams .............................................................................. 116
HVT/Toner EMP diagram ........................................................................ 118
Driver PCA diagram ............................................................................... 119
Duplexer PCA diagram ........................................................................... 120
FSR diagram .......................................................................................... 121
Internal print quality test pages ............................................................................... 122
Print quality troubleshooting page ............................................................ 122
Print quality assessment page .................................................................. 122
Print the configuration page ..................................................................... 122
Print-quality troubleshooting tools ............................................................................ 123
Repetitive image defects .......................................................................... 123
Calibrate the product .............................................................................. 123
Control panel menus .............................................................................................. 124
Reports menu ......................................................................................... 124
Quick Forms menu ................................................................................. 124
System Setup menu ................................................................................. 125
Service menu ......................................................................................... 129
Network Setup menu .............................................................................. 130
Interpret control panel messages ............................................................................. 132
Control panel message types ................................................................... 132
Control panel messages .......................................................................... 132
10.XXXX Supply error .............................................................. 132
49 Error Turn off then on .......................................................... 132
50.X Fuser error Turn off then on ............................................... 133
51.XX Error Turn off then on ..................................................... 133
54.XX Error Turn off then on ..................................................... 133
55.X Error Turn off then on ....................................................... 134
57 Fan error Turn off then on .................................................... 134
59.X Error Turn off then on ....................................................... 134
79 Error Turn off then on .......................................................... 134
79 Service error Turn off then on ............................................... 135
Black cartridge low ................................................................. 135
Black in wrong position ............................................................ 135
Black very low ........................................................................ 135
Cleaning . . . .......................................................................... 136
Cyan cartridge low ................................................................. 136
Cyan in wrong position ............................................................ 136
Cyan very low ........................................................................ 136
Device error Press [OK] ............................................................ 137
Front door open ...................................................................... 137
Genuine HP supply installed ..................................................... 137
Incompatible <color> ............................................................... 137
Incorrect supplies .................................................................... 137
Install <color> cartridge ........................................................... 138
Invalid driver Press [OK] .......................................................... 138
Jam in <location> .................................................................... 138
Jam in tray # Clear jam and then Press [OK] .............................. 138
Load tray # <TYPE> <SIZE> ..................................................... 138
Load tray 1 plain <SIZE> Cleaning Mode [OK] to start ................ 139
Load tray <X> Press [OK] for available media ............................ 139
Load tray 1 <TYPE> <SIZE> ..................................................... 139
Magenta cartridge low ............................................................ 139
Magenta in wrong position ...................................................... 139
Magenta very low ................................................................... 140
Manual duplex Load tray <X> Press [OK] ................................... 140
Manual feed <TYPE> <SIZE> Press [OK] for available media ....... 140
Memory is low Press [OK] ........................................................ 140
Misprint Press [OK] ................................................................. 141
Print failure, press OK. If error repeats, turn off then on. ............... 141
Rear door open ....................................................................... 141
Remove shipping lock from <color> cartridge ............................. 141
Remove shipping locks from cartridges ...................................... 141
Replace <color> ..................................................................... 142
Supplies low ........................................................................... 142
Unexpected size in tray # Load <size> Press [OK] ...................... 142
Unsupported <color> Press [OK] to continue ............................... 142
Used <color> in use ................................................................ 143
Used <color> installed Press [OK] to continue ............................. 143
Used supplies in use ................................................................ 143
Yellow cartridge low ................................................................ 143
Yellow in wrong position .......................................................... 143
Yellow very low ...................................................................... 144
Event log messages ............................................................................................... 145
Clear jams .......................................................................................................................... 147
Common causes of jams ........................................................................................ 147
Jam locations ........................................................................................................ 147
Clear jams in Tray 1 .............................................................................................. 148
Clear jams in Tray 2 .............................................................................................. 149
Clear jams in the fuser area ................................................................................... 150
Clear jams in the output bin .................................................................................... 152
Clear jams in the duplexer (duplexing models only) ................................................... 152
Solve paper-handling problems .............................................................................................. 155
The product picks up multiple sheets of paper ........................................................... 155
The product does not pick up paper ........................................................................ 155
Solve image-quality problems ................................................................................................ 156
Print quality examples ............................................................................................ 156
Color image defects .............................................................................................. 160
Clean the product ................................................................................................................ 162
Clean the pickup and separation rollers ................................................................... 162
Clean the paper path ............................................................................................ 162
Solve performance problems ................................................................................................. 163
Factors affecting print performance ......................................................................... 163
Print speeds ........................................................................................... 164
The product does not print or it prints slowly ............................................................. 165
The product does not print ....................................................................... 165
The product prints slowly ......................................................................... 166
Solve product connectivity problems ....................................................................................... 167
Solve direct-connect problems ................................................................................. 167
Solve network problems ......................................................................................... 167
Poor physical connection ......................................................................... 167
The computer is using the incorrect IP address for the product ...................... 167
The computer is unable to communicate with the product ............................ 168
The product is using incorrect link and duplex settings for the network .......... 168
New software programs might be causing compatibility problems ................ 168
The computer or workstation might be set up incorrectly .............................. 168
The product is disabled, or other network settings are incorrect .................... 168
Solve wireless network problems ............................................................................. 169
Wireless connectivity checklist ................................................................. 169
The control panel displays the message: The wireless feature on this product
has been turned off ................................................................................ 170
The product does not print after the wireless configuration completes ............ 170
The product does not print, and the computer has a third-party firewall
installed ................................................................................................ 170
The wireless connection does not work after moving the wireless router or
product ................................................................................................. 170
Cannot connect more computers to the wireless product .............................. 171
The wireless product loses communication when connected to a VPN ........... 171
The network does not appear in the wireless networks list ........................... 171
The wireless network is not functioning ...................................................... 172
Service mode functions ......................................................................................................... 173
Service menu ........................................................................................................ 173
Secondary service menu ........................................................................................ 174
Open the secondary service menu ............................................................ 174
Secondary service menu structure ............................................................. 174
Product resets ....................................................................................................... 175
Restore factory-set defaults ....................................................................... 175
NVRAM initialization .............................................................................. 175
Cold reset ............................................................................................. 176
Product updates ................................................................................................................... 176
3 Parts and diagrams ......................................................................................................................... 177
Order parts by authorized service providers ............................................................................ 178
Orderable parts .................................................................................................... 178
Whole unit replacement ......................................................................................... 178
Related documentation and software ....................................................................... 179
Supplies and accessories ....................................................................................... 179
Service parts ........................................................................................................ 180
How to use the parts lists and diagrams .................................................................................. 181
Covers ................................................................................................................................ 182
Internal assemblies ............................................................................................................... 184
Internal assemblies (1 of 5) ..................................................................................... 184
Internal assemblies (2 of 5) ..................................................................................... 186
Internal components (3 of 5) ................................................................................... 188
Internal assemblies (4 of 5) ..................................................................................... 190
Internal assemblies (5 of 5) ..................................................................................... 192
Internal assemblies (simplex models) ........................................................................ 194
Internal assemblies (duplex models) ......................................................................... 196
PCAs ................................................................................................................... 198
Input device(s) ..................................................................................................................... 200
250-sheet paper feeder (optional Tray 3) ................................................................. 200
Alphabetical parts list ........................................................................................................... 202
Numerical parts list .............................................................................................................. 205
Appendix A Service and support ......................................................................................................... 209
Hewlett-Packard limited warranty statement ............................................................................. 210
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 212
Data stored on the print cartridge ........................................................................................... 213
End User License Agreement .................................................................................................. 214
OpenSSL ............................................................................................................................. 217
Customer support ................................................................................................................. 218
Repack the product .............................................................................................................. 219
Appendix B Product specifications ........................................................................................................ 221
Physical specifications .......................................................................................................... 222
Power consumption, electrical specifications, and acoustic emissions .......................................... 222
Environmental specifications .................................................................................................. 222
Appendix C Regulatory information ...................................................................................................... 223
FCC regulations ................................................................................................................... 224
Environmental product stewardship program ........................................................................... 225
Protecting the environment ...................................................................................... 225
Ozone production ................................................................................................. 225
Power consumption ............................................................................................... 225
Toner consumption ................................................................................................ 225
Paper use ............................................................................................................. 225
Plastics ................................................................................................................. 225
HP LaserJet print supplies ....................................................................................... 226
Return and recycling instructions ............................................................................. 226
United States and Puerto Rico .................................................................. 226
Multiple returns (more than one cartridge) .................................. 226
Single returns .......................................................................... 226
Shipping ................................................................................ 226
Non-U.S. returns .................................................................................... 227
Paper .................................................................................................................. 227
Material restrictions ............................................................................................... 227
Disposal of waste equipment by users in private households in the European Union ...... 228
Chemical substances ............................................................................................. 228
Material Safety Data Sheet (MSDS) ......................................................................... 228
For more information ............................................................................................. 229
Declaration of conformity ...................................................................................................... 230
Declaration of conformity (wireless models) ............................................................................. 232
Certificate of volatility ........................................................................................................... 234
Types of memory ................................................................................................... 234
Volatile memory ..................................................................................... 234
Non-volatile memory .............................................................................. 234
Safety statements ................................................................................................................. 235
Laser safety .......................................................................................................... 235
Canadian DOC regulations .................................................................................... 235
VCCI statement (Japan) .......................................................................................... 235
Power cord instructions .......................................................................................... 235
Power cord statement (Japan) ................................................................................. 235
EMC statement (Korea) .......................................................................................... 236
Laser statement for Finland ..................................................................................... 236
GS statement (Germany) ........................................................................................ 237
Substances Table (China) ....................................................................................... 237
Restriction on Hazardous Substances statement (Turkey) ............................................. 237
Restriction on Hazardous Substances statement (Ukraine) ........................................... 237
Additional statements for wireless products .............................................................................. 238
FCC compliance statement—United States ................................................................ 238
Australia statement ................................................................................................ 238
Brazil ANATEL statement ........................................................................................ 238
Canadian statements ............................................................................................. 238
European Union regulatory notice ........................................................................... 238
Notice for use in France ......................................................................................... 239
Notice for use in Russia ......................................................................................... 239
Korean statement .................................................................................................. 239
Taiwan statement .................................................................................................. 240
Vietnam Telecom wired/wireless marking for ICTQC Type approved products ............. 240
Index ................................................................................................................................................. 241






Commentaires


Envoyer un commentaire

Vous devez être connecté pour soumettre des commentaires. Cliquez ici pour vous connecter.





Documents connexes